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FAQ

WHERE IS THE STORE BASED?
We are based in the United Kingdom.

WHERE DO YOU SHIP FROM?
We ship from our partnered factories located in China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.

WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?
Strictly no returns or exchanges unless there are defect(s) in the product(s) and the attention is brought to us no later than a week! So make sure you are ordering the correct item, size, and colour.

DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE UK?
Yes we do! We ship worldwide!

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Order processing time takes 1-7 business days before shipment. Deliveries can take from 1 week to 2 months. It depends what you purchased. You can track your order here.

I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
We ship from different parts of China so some items might arrive earlier than others. 
You can track your order here.

WHAT ABOUT POSSIBLE CUSTOM FEES?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

WILL THIS ITEM GET TO ME BEFORE _________?
If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.

CAN I CANCEL/CHANGE MY ADDRESS/ORDER?
Please email us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.

Have a question?
Contact us here.